Company after-sales service commitment

1. The company’s after-sales service personnel can provide ingredients and basic product formulas for related products.

2. On-site training for relevant personnel of the purchaser on equipment operation and regular maintenance.

3. Regular after-sales calls to visit customers to help you solve related difficult problems encountered during the use of the equipment.

4. Our company provides high-quality and low-cost spare parts to buyers all year round, and provides equipment upgrades and new product development support, truly giving you no worries.

5. If the equipment is damaged after the warranty period expires, users in the province will arrive at the repair site within two days after receiving notification from the purchaser. Users from outside the province negotiate with technical personnel and strive to arrive at the site quickly. For out-of-warranty equipment, the company will charge service and spare parts replacement costs.

6. If the equipment is damaged due to non-human factors during the warranty period, the company will provide free repairs. For equipment damage caused by human factors and force majeure factors, the company provides maintenance services but charges relevant fees.

Product quality control

1. Preliminary design control of equipment

Technical personnel carry out scientific and reasonable designs based on the actual conditions and requirements of the customer's factory, power, location, etc., as well as equipment testing conditions.

2. Spare parts purchasing standards

Spare parts suppliers strictly screen supplier products and select high-quality and low-price manufacturers in the same industry. On the premise of ensuring quality, we reduce equipment manufacturing costs and truly allow customers to purchase cost-effective equipment. For the same type of outsourced parts, three suppliers are guaranteed to truly ensure the survival of the fittest.

3.Production control

After the sales department receives the order, it submits it to the technical department, which will produce CAD drawings corresponding to the equipment based on the order details. The production department arranges the procurement, production and processing of relevant parts based on the CAD drawings and technical documents.

Datong Company’s Service Purpose

1. Based on service, survive on quality, and develop on science and technology

2. Customer first, considerate service; reliable quality, leading technology

3. Enterprise development is service-oriented; satisfactory service is based on integrity

4. Customers are God and the bread and butter of the enterprise. The more customers there are, the more prosperous the enterprise will be.

5. Customer first, technology first, unity and cooperation, truth-seeking and pragmatism

6. Do practical things, seek practical results, create a satisfactory service brand, and establish a reliable corporate image

7. High-quality service, high-tech innovation, and high-speed development

8. Be dedicated to work, pioneering and enterprising, innovate services, and look to the future

9. Be dedicated to work, realistic and innovative, serve with heart, and bravely set new heights

10. Enterprises and markets are in sync, and management is in line with the world.

11. Only hard work can lead to innovation, and competition can lead to development.

12. Develop and innovate, seek development based on the market; be satisfied, efficient, and serve users with heart

13. Create and improve products and services based on talents and technology

14. Excellent team and professional service

15. 5S service concept-integrity, professionalism, smile, speed, skill

16. Use our sincere smiles to exchange for customer satisfaction with our services.