After-sales service

Company After-Sales Service Commitment

1. Our after-sales service personnel can provide the ingredients and basic product formulas for related products.

2. On-site training for the relevant personnel of the buyer on equipment operation and regular maintenance.

3. Regular after-sales phone follow-ups with customers to help resolve any related issues encountered during equipment use.

4. Our company provides high-quality and affordable spare parts to the buyer year-round, along with equipment upgrades and new product development support, ensuring you have no worries.

5. If equipment damage occurs after the warranty period, upon receiving notification from the buyer, we will arrive at the repair site within two days for users within the province. For users outside the province, we will coordinate with technical personnel to ensure a prompt arrival. For out-of-warranty equipment, the company will charge for service and replacement parts costs.

6. During the warranty period, the company provides free repair for equipment damage caused by non-human factors. For damage caused by human factors or force majeure, the company offers repair services but charges relevant fees.

Product Quality Control

1. Pre-production Design Control

Technical personnel carry out scientific and reasonable design based on the actual conditions and requirements of the customer's factory, power supply, location, etc., combined with equipment testing conditions.

2. Spare Parts Selection Standards

Spare parts suppliers are strictly selected, choosing high-quality and cost-effective manufacturers in the industry. While ensuring quality, the manufacturing cost of the equipment is reduced, allowing customers to purchase cost-effective equipment. For the same type of outsourced parts, three suppliers are guaranteed to ensure a true selection of the best.

3. Production Control

After the sales department receives an order, it submits it to the technical department, which produces the corresponding CAD drawings for the equipment based on the order details. The production department arranges for relevant parts to be procured, produced, and processed according to the CAD drawing technical documents.

Datong Company Service Tenet

1. Based on service, survive by quality, and develop through technology

2. Customer first, attentive service; reliable quality, leading technology

3. Enterprise development, service-oriented; satisfactory service, integrity-based

4. The customer is God, the lifeblood of the enterprise; the more customers, the more prosperous the enterprise. 5. Customer first, technology leading, unity and cooperation, seeking truth and pragmatism

6. Do practical things, seek practical results, create a satisfactory service brand, and establish a reliable corporate image. 7. High-quality service, high-tech innovation, high-speed development

8. Dedicated, pioneering, innovative service, looking to the future

9. Dedicated, realistic and innovative, attentive service, striving for new heights

10. Enterprise and market in sync, management aligned with global standards

11. Innovation requires dedication, development requires competition

12. Explore and innovate, based on the market for development; satisfaction and efficiency, attentive service for users. 13. Create perfect products and services based on talent and technology

14. Complete team, professional service

15. 5S service philosophy - integrity, professionalism, smile, speed, skill

16. Exchange our sincere smile for customer satisfaction with our service.